As Roysis Label and Barcode Printing Systems, we consider customer satisfaction within the framework of ISO 10002 customer satisfaction system standards and fulfill its requirements. In this direction; We approach all kinds of notifications fairly and objectively by accepting that customer notifications are justified first of all, by closely following and investigating them in all authorities such as phone, e-mail and social media.
By communicating quickly, we produce solutions, take action and ensure customer satisfaction.
We adopt an understanding that is in line with our customers’ expectations of quality products/services from us, and we serve for the demands of our customers with our professional staff and constructive approach.
We operate by adopting the principle of creating a strong, accurate, clear and continuous customer-institution relationship for the products/services that our company offers directly or indirectly to customers.
By increasing the power of internal and external communication, by providing all the necessary resources, we evaluate the feedback of customers, employees and other interested parties in the fastest and most accurate way, answer them, and aim to solve the problems in a way that prevents recurrence.
We are committed to respecting the environment, people and society, and to comply with the relevant legal requirements in order to ensure customer satisfaction and continuity.